Provided accurate information in a Answered customer questions, took payment information and sent confirmations via email. Answered phones in a timely manner and provided callers with accurate information regarding their requests. Lowered high call amounts by giving accurate information Answered all customer questions with up-to-date information. Scheduled tee times for over 200 golf courses nationwide Answered incoming guest calls and assisted with booking room reservations, dining reservations, spa appointments, and tee times. Booked flight reservations on incoming calls Assisted customers with variety of questions regarding flight information Processed credit card transactions. Assisted guests with knowledge in Rates, Room types, and General information regarding the premises. Trained the new reservations staff on effective telephone sales techniques to drive revenue. Assisted all walk-in guests and tour agents regarding room rates and availability. Assisted guests efficiently and courteously in all Front Office related functions. revenue by up selling resorts, dining plans, and recreation packages. Booked room reservations, focused on maximizing room revenue and average rate using yield management skills. Assisted with training and developing new agents. Recorded all special requests for customers and would contact the front desk to make sure the customers stay was satisfactory. Assisted in putting together vacation packages that would be sold online and over the phone. Entered and retrieved customer information using an automated information system. Organized safe and efficient front office area, processed paperwork, and created day camp schedule. Answered incoming phone calls Compiled customer information to reserve flight tickets by using company's unique database. Demonstrated strong verbal and written communication skills, a professional attitude, and possessed the ability to handle stressful situation. Presented desired information, answered questions to acquire reservation sales. Scheduled hotel arrangements and accommodations for guests, while delivering quality level customer service and satisfaction. Provided customer service to passengers and assisted with their embarkation process. Scheduled reservations, event reservations, public relations and general questions. Obtained client information by answering telephone calls, interviewed potential customers and verified their information. Processed all guests requests by obtaining all necessary information accurately entering it in the system. Supervised over 75 reservation agents Reviewed quality assurance of new hires Assisted in the day-to-day functioning of the reservation center. Worked the VIP Desk, International Desk and other special sections. Worked with various Hotel programs: AS400, HIS, CDS, LMS, and ARTS. Coordinated data entry of ground transportation reservations utilizing ALEPHI system. Monitored room availability using the MARSHA system. Brings a positive energy to workplace and and functions well in a fast-paced high volume environment. Maintained monthly sales quota and surpasses daily sales goals on a continual basis. Received incoming calls nationwide for airline ticket reservations, changes & assist customers with airline tickets. Answered incoming phone calls and booked reservations specifically for Weddings and Corporate events. Answered reservation calls for worldwide facilities Coordinated lodging reservations; checked in customers and groups of guests; processed credit card transactions and reconciliation of guest bills. Provided general information to callers about the resort amenities and activities in town. Booked hotel rooms online with instant reservation confirmations and discounted Internet rates. Conducted outbound telephone calls to customers to advise of schedule changes. Assisted in PBX and Front Desk during High Demand dates Assisted Management with any tasks as needed. Sales-processed payments for concert tickets and room reservations. Agent-in-Charge-Managed six agents booking domestic hotel reservations as well as contacting hotels with incoming guest information, and Customer Service. Provided exceptional customer service by communicating with customers about their specific needs when moving. Provided excellent customer service to travel industry professionals and the traveling public. Surpassed sales goals on monthly basis while surpassing other increased sales goals in target areas such as entertainment. Handled inbound calls from home assisting customers with reservations for U-Haul trucks. If you have excellent communication skills, an extensive knowledge of places, and good research skills, then you can work at home as a reservation agent. Serviced an average of 90 domestic and international calls daily from Travel Agents and direct booking clients. Resolved minor customer complaints with transportation, accommodations and various travel-related providers. Provided direct customer service, coordinating travel arrangements or changed reservations. Handled telephone communications regarding Room Reservations. Provided flight information to potential customers in North America, Premier1 and International Sales. Demonstrated customer service skills and passion for providing Caring Customer Service. Handled some scheduling for employees as well as training on customer service, computer systems and phones. Answered inbound calls from customers wanting to check the rates and make car reservations for National Car Rental. Determined space availability for requested travel dates. Handled problems with the contracts and/or travel agents' special requests for passengers in an efficient and accurate manner. Created and processed flight schedules for domestic and international travelers. Ensured that special requests by hotel guests were noted and fulfilled. Prepared daily activity reports for Reservations Department Managers. Resolved customer complaints and inquires immediately and responsibly. Provided potential/existing customers with general information regarding flights, fares, flight information, and required travel rules and documentation. Solicited telephone sales for airline travel and car rentals. [Insert Name] speaking!” Note: caller ID to determine language. Performed general accounting, accounts payable, payroll, calculated travel agencies commissions, paid and summarized hotel operating expenses. Processed vehicle bookings by placing information in computer system. Answered in house reservation calls in a timely and professional manner. Honored with Summit Achievement Award and received membership into Summit Club for selling $1M in international airline tickets. 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